Privacy Policy

1. Information We Collect

We may collect the following categories of personal information:

• Identity & contact information — name, email address, postal address, billing address, and phone number;
• Order information — products purchased, order history, transaction reference, and shipping details;
• Payment information — payment method (e.g. bank transfer, cryptocurrency wallet reference). We do not collect or store full credit card numbers;
• Account information — login credentials, hashed password, and account preferences (where applicable);
• Communications — emails, support tickets, and correspondence with us;
• Technical & usage data — IP address, device type, browser type, operating system, referring URL, pages visited, and timestamps, collected automatically via cookies and analytics tools.

2. How We Collect Information

We collect personal information directly from you when you place an order, create an account, contact us, or subscribe to communications. We also collect technical information automatically through cookies, pixels, and analytics tools when you browse the website.

3. How We Use Your Information

We use personal information to:

• Process, fulfil, and ship your orders;
• Verify your identity and confirm eligibility (including age and research-use representations);
• Provide customer support and respond to your enquiries;
• Operate, secure, and improve our website and services;
• Detect and prevent fraud, abuse, and breaches of our Terms & Conditions;
• Comply with our legal, regulatory, and tax obligations;
• Send you transactional notifications (e.g. order confirmations and shipping updates);
• Where you have opted in, send you marketing communications, which you can unsubscribe from at any time.

4. Disclosure of Information

We do not sell your personal information. We may disclose your personal information to trusted third parties strictly to the extent necessary to operate our business, including:

• Shipping and logistics providers (e.g. Australia Post) to dispatch your order;
• Payment processors and financial institutions to facilitate transactions;
• Hosting, infrastructure, email, and analytics providers that support our website;
• Professional advisors (legal, accounting, audit) bound by confidentiality;
• Government, regulatory, or law-enforcement bodies where required by law, court order, or to protect our legal rights.

5. Overseas Disclosure

Some of our service providers (including hosting and analytics providers) may store or process personal information outside Australia. Where this occurs, we take reasonable steps to ensure such recipients handle your information in a manner consistent with the Australian Privacy Principles.

6. Cookies & Tracking

We use cookies and similar technologies to remember your preferences, maintain your session, analyse traffic, and improve site performance. You can disable cookies in your browser settings, but parts of the website may not function correctly without them.

7. Data Security

We take reasonable technical and organisational measures to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction. This includes encryption in transit (TLS), restricted access controls, and secure infrastructure providers. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as is necessary for the purposes for which it was collected, to comply with our legal, tax, accounting, and regulatory obligations, and to enforce our agreements. When information is no longer required, we will securely delete or de-identify it.

9. Your Rights

Subject to applicable law, you have the right to:

• Request access to the personal information we hold about you;
• Request correction of information that is inaccurate, out-of-date, or incomplete;
• Request deletion of your personal information, subject to our legal record-keeping obligations;
• Withdraw consent to marketing communications at any time;
• Make a complaint about how we have handled your personal information.

To exercise any of these rights, please contact us. We will respond within a reasonable timeframe and in accordance with the Australian Privacy Principles.

10. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us in writing with the details of your complaint. We will investigate and respond within a reasonable timeframe. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

12. Children

Our website and products are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected such information, we will take reasonable steps to delete it.

13. Changes to this Policy

We may update this Privacy Policy from time to time. The most current version will always be available on this page, with the "Last updated" date revised accordingly. Continued use of the website after changes are posted constitutes acceptance of the updated policy.

14. Contact

For questions or requests relating to this Privacy Policy, please contact us or email info@elitepeptides.com.au.